APLA Conference 2022

Do you have patrons who bring in too many bags?  Smell really bad?  Panhandle in your library?  Argue with you and other patrons?  This training is much more than simple “sensitivity training.”  You will learn why individuals experiencing homelessness do what they do and the practical tools for resolving problems.  There is a special focus on mentally ill and/or addicted patrons.  After this training, you will have more confidence with homeless patrons.  This training with Ryan Dowd is based on his ALA book, “The Librarian’s Guide to Homelessness.”