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Wednesday, June 8 • 12:45pm - 2:00pm
Ryan J. Dowd Opening Keynote

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Do you have patrons who bring in too many bags?  Smell really bad?  Panhandle in your library?  Argue with you and other patrons?  This training is much more than simple “sensitivity training.”  You will learn why individuals experiencing homelessness do what they do and the practical tools for resolving problems.  There is a special focus on mentally ill and/or addicted patrons.  After this training, you will have more confidence with homeless patrons.  This training with Ryan Dowd is based on his ALA book, “The Librarian’s Guide to Homelessness.”

avatar for Ryan J. Dowd

Ryan J. Dowd

Teacher, Speaker, Homeless Training
Ryan Dowd has worked most of his career running homeless shelters. Currently, he works at the second largest homeless shelter in Illinois. He trains libraries around the country (and world) on how to work with difficult homeless patrons, using the same tools that homeless shelters... Read More →

Wednesday June 8, 2022 12:45pm - 2:00pm ADT